Refund & Return Policy

100% Safe Transit Guarantee

We take extraordinary care in packing our sacred glass jars and spout pouches using multi-layered, shock-absorbent protective air cushioning. In the rare event that your parcel arrives damaged or broken during air transit, we provide a 100% Free Instant Replacement Guarantee.

1. Damage in Transit Protocol

If your package arrives physically damaged, simply send a photo or video of the parcel and damaged container to care@madhoneyin.com within 48 hours of delivery. Our customer support team will immediately process an express replacement at zero additional cost.

2. Order Cancellations

You may cancel your order at any time before dispatch. Since all orders are fulfilled with priority air shipping within 24 hours, please notify us as quickly as possible if you wish to modify or cancel your booking.

3. Natural Product Nature

As Guru Mad Honey is a consumable natural agricultural botanical produce, we cannot accept returns on opened containers for hygiene and food safety reasons.